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NDIS Frequently Asked Questions

Understanding AT complexity levels

Like many technologies, AT ranges from the really simple to the very complex and sometimes you may need help to figure out what is the right AT solution for you.

NDIS use four levels to describe the complexity of your AT needs. The table below explains the different complexity levels of AT to help you identify, find and access the AT you need.

Complexity Level
Description and Examples
Is an assessment required before I can access NDIS funds?
Where can I buy this AT?
Level 1 – Simple, low-risk AT
  • Simple, low risk products and services that are easy to buy and need no or very little assistance to set up and use.
    Examples:
  • Non-slip bathmat
  • Large print labels
  • Doorbells.

Not required:
These are the everyday AT items that you can easily access and test out that don't cost much or require support.

You can choose to buy these from everyday suppliers. Examples:

  • Your local store (hardware, pharmacy etc.); or
  • Suppliers you find on the internet.
Level 2 – Standard AT

AT you can buy easily "off the shelf", test and trial before making a final choice. However, you might need help to set up.

Examples:

  • Bath seat
  • Hand rails
  • Ramp.

May be required: Depending on availability and your individual circumstance, you may require an assessment.

You can typically find this type of AT from an AT supplier.

Level 3 – Specialised AT solutions

Similar to Level 2 AT, but requires modification or is tailored to suit your needs.
Examples:

  • Desktop electronic magnification
  • Pressure mattresses.

Required: You will require experienced professional support to help identify and set up (and, in some cases train) before you can most effectively use it.

You should work with your AT assessor to identify suitable supplier/s from which you are able to source the most appropriate AT solution for your needs.

Level 4 – Complex AT solutions

Custom made AT which is specially made or configured for you.

  • myoelectric prosthetic
  • cochlear
  • implant speech processors.

Required: You will require specialist and/or ongoing support (including specialised training) to identify, buy and use.

You should work with your AT assessor to identify suitable supplier/s from which you are able to source the most appropriate AT solution for your needs. In some cases the NDIA may indicate which providers are suitable.

Other risks associated with your disability or the environment where you need to use your AT, may make selecting and setting up the right AT more complex.

Your planner will discuss when you would need to provide an AT assessment and quote to the NDIA for review before an AT support can be included in your plan. Some AT may also be specifically described in your plan, which may include the type of providers you can use, to help manage the risks.

If you have AT in your plan, you will also have at least $500 included in your Capacity Building Improved Daily Living - Budget to seek advice from an independent advisor about your AT requirements. Ask your planner for more information. 

Replacing & Repairing Assitive Technology thru NDIS

Your NDIS plan should also include funding to help you maintain and, if necessary, repair your AT. For more information visit our Replacing assistive technology page.

Additional features and other funding sources

You can opt to use your own money, or funding from other sources (for example, Job Access), to buy additional features, or access additional services which may not fall under reasonable and necessary supports in your NDIS plan.

For example, a participant funded for a fabric-upholstered lift chair may prefer leather upholstery. In this scenario, the participant pays any additional cost to have the chair upholstered in leather.

If you require the same or similar equipment/AT for multiple purposes (for example, at home and at work), you should discuss your needs with your NDIS planner, Local Area Coordinator or Support Coordinator in the first instance.